There's going to be a summer fair in our neighborhood on Saturday and I've booked a stall to sell some of my self-published books. Last Christmas I just had the Christmas and Easter books on sale. This time I'll add my Thanksgiving book and Genesis People, and take orders for two other books as well.
I was worried about the sale because, for the first time ever, my book parcel contained damaged books. Lulu's packaging is usually incredibly good and I wasn't sure what to do.
But Lulu have come through for me. Though they can't replace the damaged books in time for the fair, they will arrive very soon afterwards. And, since it's a local affair, I can take orders using my proof copies, and fulfill my deliveries as soon as the parcel arrives.
I'm really grateful to Lulu for their help. I'd never had to complain to them before, and I wasn't sure how they'd respond. But they've been very kind and helpful. And now I can look forward to Saturday with a happy, and busy, heart.
Thank you Lulu.